Our Support
Advantos Systems, Inc. is much more than a software company. With the objective of providing automated solutions that maximize efficiency and profitability we strongly believe a "sale" is a relationship. In this regard, the purchase or lease of our software is just the beginning. Our support encompass email support, telephone assistance, training, and on-line documentation. To us, you're not just another client. You'll know your technical support, and we're never hard to get a hold of!
Administrative Help
Advantos Systems maintains an administrative manual for Advantos enterprise ® system administrators. This support is available on our web site and can be accessed at any time, day or night. This manual is designed to answer more general procedural questions regarding how to accomplish a particular process consisting of more than one step.
Online Help
The Advantos ERP BackOffice™ application has online help for users to get simple answers to specific questions while using the application.
This help is designed for users and will answer such questions as: what data is entered in
what field. Users can click on any field and click [F1] to get information on what should go in that field, or users can click on the help image 
to display help for the displayed form.
Technical Support
Our support staff have a combination of accounting and property management backgrounds combined with extensive product and technical training.
Advantos Systems offers different levels of technical support depending on your needs. This support includes email support, telephone support, an annual support contract, and on-site training and support.
- Email Support - Our support staff can be contacted via email about general issues, training issues, non-critical issues, enhancement requests, time schedules, and general comments.
- Telephone Support - Operations don't go on hold just because a new software application is being used. Implementation can take extra time and attention and we are committed to helping set you up for success. Advantos resources are available to help resolve any issues that arise during this phase. In addition, we offer support for technical computing issues as well. Advantos works hand-in-hand with your Team Leader or, if desired, we operate as your Team Leader and are there to help in any capacity.
For those times when budget constraints or the size of the implementation make an on-site visit cost prohibitive, our Telephone Set-Up Assistance program is the solution. This service involves a series of scheduled calls during the implementation process to help clients get started properly and in a time efficient manner. - Annual Support Contract - Support is available through our annual support contract. The Annual Support Contract price scales based on usage or need. The full plan includes customized upgrades to the software code, and immediate support access for the monthly prepaid hours. Additional per-incident support is available at an hourly rate, with a 15 minute minimum charge and billable in 15 minute increments.
- Per Call Support - This option is available to all users of Advantos software products. Support is available Monday - Friday 9:00am - 5:00 pm PST. If support is outside of the Annual Support Contract, support is charged at $200 per hour, with a one hour minimum charge and in one hour increments.